Question 1

أحتاج مساعدة بشأن طلبيتي

Accepted Answer

Where’s my package? You’ll be able to track your package through the WhatsApp message you’ve received from swftbox. If you haven’t received it yet, that means your package is still with the merchant. You’ll be notified as soon as it’s ready to go! How can I cancel my shipment? To cancel your shipment, please send an email support@oreem.com with your order reference number and reason for cancellation so that we can process your request. How can I update my address? You can update your address on the tracking link we’ve sent you through the WhatsApp message you received. I have some feedback! We’d love to hear your feedback, whether it’s good or bad. It helps us improve big time. Please drop us an email at support@oreem.com

Question 2

نظرة عامة

Accepted Answer

ما هي أوريم؟ أوريم هي شركة تمكين للتجارة الإلكترونية تساعدك على تقديم تجربة ما بعد الشراء سلسة لعملائك، من خلال خدمات تخزين وتجهيز آمنة وموثوقة وخيارات توصيل فائقة السرعة للميل الأخير. كيف تعمل الخدمة؟ اشترك في إحدى باقات أوريم، أدخِل طلبك، ودَع أوريم تتولّى التجهيز والتوصيل أو التوصيل فقط لمنتجاتك إلى عملائك في البحرين وحول العالم. كيف أعرف أن أوريم مناسبة لي؟ إذا كنت صاحب نشاط تجاري وترغب في تقديم تجربة ما بعد شراء أفضل لعملائك، مع تكامل سهل مع متجرك، وتخزين وتجهيز، وتوصيل سريع، وتجربة خالية من المتاعب، فإن أوريم هي الخيار المناسب لك. كيف أسجّل في أوريم؟ اضغط هنا للاطّلاع على الباقات المختلفة التي نوفّرها، واشترك، وابدأ رحلتك خلال دقائق.

Question 3

التوصيل

Accepted Answer

What delivery options do you offer? With Oreem you can reach reach the whole world We offer same day, next day and 2-4 hour delivery (Manama) options in the Bahrain. We also offer express international delivery to anywhere in the world. What types of vehicles does the Oreem fleet use? Our fleet includes motorbikes, cars and vans. Motorbikes reach destinations super-fast, cars maintain temperature a bit better and vans are used for bulkier items. For our international shipments, we only ship by air. What are the delivery fees? Our pricing is transparent and we have subscription plans suitable for all types of businesses. Check out the different plans we have here. Does Oreem provide payment on delivery (COD)? The Oreem fleet accepts various payment methods including cash or card on delivery as well as payment links. And yes, all contactless payment options are accepted including Apple Pay, Gpay, Samsung Pay amongst others. What are the charges for payment on delivery (COD)? Payment on delivery is charged at 2.8% -2.9% of the total transaction amount depending on the plan you choose. For example, if swftbox collects AED 100 on your behalf, there is a charge of AED 2.8 that is subtracted from the amount we collect and you will be transferred the balance. What regions/areas does Oreem cover? We currently cover all Emirates in the UAE including Dubai, Abu Dhabi (Al Ain), Sharjah, Umm Al Quwain, Fujairah, Ras Al Khaimah and Ajman. There are a few areas we don't cover yet, check these International Coverage: We currently cover all Emirates in the UAE including Dubai, Abu Dhabi (Al Ain), Sharjah, Umm Al Quwain, Fujairah, Ras Al Khaimah and Ajman. There are a few areas we don't cover yet, check these here. How can my customers track their shipment? All customers receive a WhatsApp notification to their registered phone number with a tracking page, they’ll also be able to update their address, make a payment and set their delivery preferences. Do you manage returns? We’ve made returns super simple for you and it’s as easy as two clicks. Once you request a return, your customer receives a notification informing them of return details. How are returns charged? Returns are charged just like deliveries, no extra charges apply. For example, if your delivery rate is AED 15, you'll pay AED 15 to return the item. How can I contact customer support? You can reach out to our customer support team through the chat box on your Oreem dashboard. We’ve integrated with WhatsApp as well, so that you can message us on the go. Are there any areas Oreem does not cover in the Bahrain? You can access the list of our non-serviceable areas here. Is there a weight limit for my packages? Our pricing is based on packages with a weight of 5kg (11 pounds) and 20x20x20cm in dimension. Extra charges apply for packages with weights above the mentioned limit. Can Oreem help me ship internationally? Yes, you can ship anywhere in the world with Oreem. Placing international orders is as easy as local orders. Does my customer have to be present in time for the drop off? What happens if the customer is not home? If it’s a paid order and the goods are not perishable, then the customer can request from the courier to leave it outside their door. If it’s a payment on delivery order, your customer can make a payment through the swftbox tracking page and request to leave it at the door, otherwise we will make every effort to schedule a convenient time to deliver the goods. Are there any prohibited items that Oreem can’t deliver? All items prohibited under Bahrain law, hazardous material and products that your business is not licensed to sell. What happens if my customer is not available when the courier arrives? Don’t worry, our couriers attempt a shipment up to 3 times if necessary. A package is returned to you if we’ve made sure that your customer does not want the package or is unavailable after a few attempts.

Question 4

تنفيذ الطلبات

Accepted Answer

How does fulfillment with Oreem work? Super easy! You’ll integrate your shopfront (Shopify, WooCommerce, Magento) with Oreem, we will store your inventory for you and once you get an order, we’ll pick, pack and ship it to your customer. Why should I choose fulfillment with Oreem? Imagine getting new order requests and not having to worry about a thing. You’ll just need to focus on getting more orders in! Do you provide packaging? Yes, we provide standard polybag packaging for fulfillment. If you need us to use custom packaging, we are happy to accomodate. How quickly can you fulfill orders? Any orders placed before 12pm are delivered on the same day across the Bahrain. Any shipments received after that are delivered the very next day. International orders work the same way, but delivery time varies between 3-5 days. What temperature-controlled storage options does your warehouse provide? Our warehouse is fully temperature controlled at 22-25 ℃. We also have cold rooms (2-6℃) and freezer rooms (-20℃) that are ideal for very sensitive cosmetics and food items. Where is the Oreem warehouse located and what are the working hours? The main Oreem warehouse is located in Al Quoz, Dubai, United Arab Emirates. Open daily from 9am to 6pm. How can I track my inventory? You’ll be able to keep track of your inventory at all times through the live database that we share with you. It’s real-time, so you’ll always know what you have in stock. Plus our fulfillment team continuously takes stock count, checks expiration dates and notifies you once quantities are critical. Who can I contact in case of fulfillment related questions? You can reach out to our customer support team through the chat box on your Oreem dashboard. We’ve integrated with WhatsApp as well, so that you can message us on the go. Are there any prohibited items that Oreem can’t store and deliver? All items prohibited under bahrain law and that your business is not licensed to sell.

Question 5

ربط

Accepted Answer

كيف يفيدني التكامل؟ عند ربط متجرك بأوريم، يُنقَل أي طلب جديد يصلك مباشرةً إلى لوحة تحكّم أوريم. وهذا يعني أنك لن تحتاج إلى إدخال الطلبات يدويًا، ما يجنّبك أخطاء إدخال البيانات. ما هي عمليات التكامل المتاحة؟ تعتمد تقنية أوريم على واجهات برمجة التطبيقات (API)، لذا يمكنها الاتصال بأي برنامج يدعم الـ API. ولدينا عمليات تكامل جاهزة مع Shopify وWooCommerce وMagento لا يستغرق إعدادها سوى دقائق قليلة. ويمكنك القيام بذلك بنفسك دون الحاجة إلى توظيف مطوّرين إضافيين، وهي مجانية تمامًا. هل يمكن إنشاء عمليات تكامل مخصّصة؟ نعم، عمليات التكامل المخصّصة ممكنة، وقد تُطبّق رسوم إضافية بحسب مدى تعقّد التكامل.

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