Quick answer: Last-mile delivery is the final leg that brings a parcel from the local hub to the customer’s door. Oreem handles last-mile across Bahrain and the GCC with route-optimised drivers, live tracking and proof of delivery.
Warehouse
System
Route
Delivery
Final Mile
Get Your Parcel Deliver!
We provide the fastest courier delivery service & parcel delivery in Bahrain and all over the world.
What is last mile delivery?
Basically, last mile delivery moves products from the warehouse hub all the way to the customer. Generally, its goal stays simple. Specifically, it aims to deliver packages as quickly, affordably, and accurately as possible. In fact, many retailers now see last mile delivery as their main advantage.
The first mile is the process of getting an item by the manufacturer.
Middle mile is a long-distance transport method. It covers customs clearance at ports, hub storage and loading, and inland transport. (International orders skip these steps.) First, the product reaches the final location. Then, trucks load it and ship it out.
The last mile also called the final mile, is the stage where a courier takes the item from a local warehouse and delivers it to the client.
How does last mile delivery works?
Every step of the supply chain matters. However, the final mile shapes the customer experience most of all. For example, if a product arrives damaged, late, or never at all, especially for pharmaceuticals, the customer will likely shop elsewhere next time. In essence, this is where the company delivers its values, its image, and its commitment right to the customer door.
When the supplier or client receives order, our system will offer a wide range of options to choose the one that fits your needs. At the scheduled time, we will collect the order, transport it to the warehouse (hub), and from there to its final destination.
The next step is assigning the driver, vehicle and planning the delivery route. Before loading and dispatching, all of the goods will be double scanned to prevent and avoid any mistakes and update the shipment status.
Finally, the shipment reaches its destination. There, the client signs to confirm safe and successful delivery.
An instant package goes straight to the customer. For next-day delivery, however, the goods first go to the hub. There, our team scans and registers them until the order is ready to ship.
Once your shipment leaves, you get a live tracking link. You can follow its location and reach the driver from the hub all the way to the final destination.
Last mile delivery tracking app and automatic
customer notifications.
Oreem app uses GPS-tracking to keep track of the live location of drivers and packages with automated notifications with the real location of their delivery driver at that moment. This will eliminate customer service call about parcel location. Oreem app also ensures the driver will travel to the right addresses, at the right time, following the shortest route.
What is last mile delivery problem?
Last mile problem is while customers want delivery to be fast and free, but it is also the most costly and time-consuming component of the supply chain, accounting for up to 53% total shipping costs. Deliveries become more expensive when there is inefficiency.
The main problem with last mile delivery is the dropping of small packages to multiple stops in the same area to unique destination, which means drivers take more idle time, complex route and at the end more time on the road.
If you ever looked at a real time tracking online you can see that the driver is taking forever to reach your destination because drivers sometimes have to go through bad roads, find the location of different people, and contact them for
Transparency
Customers always want to know where their shipment is and when it will arrive. Therefore, visibility is the key to building trust. Most businesses offer tracking IDs that show the shipment status. Yet in today’s tech-driven world, people are not happy with codes alone. Instead, they want to see every step of the last mile, even on same-day delivery.
High Delivery Charge
Retailers and logistic companies face a difficult task in providing a great experience for customers while still being profitable. 28% of all delivery costs come from the last mile. The main reason is the lack of infrastructure to deliver products on time. Additionally, failed delivery attempts and long routes, driver salaries, fleet operations, and other factors all have a significant impact on the delivery cost.
Out of control Elements
Last mile delivery is something we cannot predict. Last mile issues such as traffic, weather, and flat tires are all beyond our control. logistics companies cannot do seamless communications or create a plan B for delivering products quickly.
Poor Planning
Route planning can be really confusing and draining for beginners. It all relies upon factors such as fuel effectiveness and environmental regulations. Late deliveries are usually caused by inefficient route planning. Logistic companies can use route optimization tool to overcome this obstacle.
Last Mile Delivery FAQ
Some answers about the most common questions regarding last-mile delivery and related topics.
Have questions?
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Which industries deal with logistics last mile?
Last mile logistics is a crucial part of any industry that sells products directly to consumers. This includes food delivery and e-commerce retailers.
Other relevant industries
What is the place for last mile delivery in the order process?
The last logistics step in an order is called the “last mile delivery”. This happens after products are received, sorted, picked and packed, and then shipped to the distribution centers.
Last-mile delivery involves shipping products directly from delivery hubs to the customer’s doorstep.
What are the Last mile delivery challenges?
The main challenge is drivers have to carry a large amount of packages, and each package with unique destination, which means more stops, more complex routes and more time on the road. In order to maintain the quality of the delivery serves, a large fleet of delivery vehicles and drivers to ship a small number of products.
What are the Stages?
Traditional last-mile delivery consists of five steps
What Is Last Mile Logistics Provider?
Businesses that provide last mile logistics services are those who offer local or regional delivery. Last mile logistic providers are also known by the name last mile carriers. These last mile logistics providers are examples of:
What is an example of last mile delivery?
Last mile carriers usually have a fleet that delivers the product(s). Oreem is an example of a last mile carrier. They have increased their delivery speed and customer satisfaction to improve their last-mile efforts.
Last mile delivery market
The last mile delivery market is set to grow by USD 146.96 billion from 2021 to 2025, progressing at a compound annual growth rate (CAGR) of 15.06% as per the latest market report.
Last mile delivery is the final step that brings a parcel from the local hub to the customer. In short, it is the moment your order reaches the door.
First, we pick up your order. Then we route it to the nearest driver. Finally, we deliver it fast with live tracking.
It shapes the whole customer experience. So a fast, tracked last mile builds trust and repeat orders.
Yes. We deliver across Bahrain on the same day. Therefore, your customers get their orders quickly.
Yes. You and your customer get a live tracking link. Also, we send WhatsApp updates until it arrives.
Thousands of customers and stores across Bahrain and the GCC trust Oreem for fast, reliable delivery and international shipping.
Speak to Oreem
Have questions?
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I need help with my package
Where’s my package?
You can track your package easily through the WhatsApp message you received from Oreem.
If you haven’t received a tracking link yet, it means your shipment is still being prepared by the merchant. Once it’s ready for dispatch, you’ll automatically receive a WhatsApp notification with real-time tracking updates.
How can I cancel my shipment?
To cancel your shipment, please send an email to support@oreem.com
with your order reference number and the reason for cancellation, so our Bahrain support team can process your request quickly.
How can I update my address?
You can update your address on the tracking link we’ve sent you through the WhatsApp message you received.
I have some feedback!
We’d love to hear your feedback, whether it’s good or bad. It helps us improve big time. Please drop us an email at support@oreem.com
overview
What is Oreem?
Oreem is an e-commerce enabler that can help you create a seamless post-purchase experience for your customers with safe & secure fulfillment and super-fast last-mile delivery options
How does it work?
Register to one of the Oreem subscription plans, plug in an order and let Oreem fulfill & deliver or just deliver your products to your customers across the Bahrain and the world.
How do I know if Oreem is right for me?
If you’re a business owner that wants to create a better post-purchase experience for your customers with easy integration to your shopfront, warehousing & fulfillment, fast delivery and a headache-free experience, then Oreem is right for you.
How do I sign up to Oreem?
Click here to check out the different plans we have, subscribe and start your journey in a few minutes.
delivery
What delivery options do you offer?
Basically, with Oreem, you can reach the whole world. We offer same day, next day, and 2–4 hour delivery options within Manama and other major areas in Bahrain. We also offer express international delivery to anywhere in the world.
What types of vehicles does the Oreem fleet use?
Specifically, our fleet includes motorbikes, cars, and vans. Motorbikes reach destinations quickly, cars are ideal for temperature-sensitive items, and vans are used for bulkier packages. For international shipments, we only ship by air.
What are the delivery fees?
Generally, our pricing is transparent, and we offer subscription plans suitable for all types of businesses. You can check the available plans here.
Does Oreem provide payment on delivery (COD)?
Yes. Oreem accepts various payment methods including cash or card on delivery, as well as payment links. Additionally, all contactless payment options are accepted, including Apple Pay, Google Pay, and Samsung Pay.
What are the charges for payment on delivery (COD)?
Payment on delivery is charged at 2.8%–2.9% of the total transaction amount depending on the plan you choose. For example, if Oreem collects BHD 10 on your behalf, a fee of BHD 0.28 will be deducted before transferring the remaining balance to you.
What regions/areas does Oreem cover?
We currently cover all governorates in Bahrain, including Manama, Muharraq, Riffa, Isa Town, Hamad Town, Saar, Budaiya, Sitra, Hidd, and Amwaj Islands. There are a few remote areas we don’t cover yet check these here.
International coverage
Specifically, Oreem ships from Bahrain to destinations around the world through express air delivery. Overall, our international network ensures fast, reliable, and secure global shipping.
How can my customers track their shipment?
Additionally, all customers receive a WhatsApp message with a tracking link where they can view live updates, update their address, make payments, or set delivery preferences.
Do you manage returns?
Yes. Returns are simple and can be requested in just a few clicks. Once a return is created, your customer will receive a notification with full details.
How are returns charged?
Returns are charged the same as deliveries — no extra fees apply. For example, if your delivery rate is BHD 1.5, the return will also cost BHD 1.5.
How can I contact customer support?
Certainly, you can reach our support team through the chat box on your Oreem dashboard or through WhatsApp integration.
Are there any areas Oreem does not cover in Bahrain?
Yes, a few remote or restricted areas may not be serviceable. You can check the list here.
Is there a weight limit for my packages?
Our standard pricing applies to packages up to 5 kg and 20x20x20 cm in size. Additional charges apply for heavier or larger packages.
Can Oreem help me ship internationally?
Yes, you can ship anywhere in the world with Oreem. Placing international orders is as easy as local deliveries.
Does my customer have to be present for delivery? What if they are not home?
If it’s a prepaid order and the goods are not perishable, the customer can request the courier to leave it outside their door. If it’s a COD order, the customer can pay online via the Oreem tracking page before requesting the same option. Otherwise, we’ll arrange a convenient time for delivery.
Are there any prohibited items that Oreem can’t deliver?
All items prohibited under Bahrain law, hazardous materials, and products that your business is not licensed to sell.
What happens if my customer is not available when the courier arrives?
Our couriers will attempt delivery up to three times if needed. If the customer is unavailable or refuses the shipment, it will be safely returned to you.
fulfillment
How does fulfillment with Oreem work?
Super easy! You’ll integrate your shopfront (Shopify, WooCommerce, Magento) with Oreem. We will store your inventory in our Bahrain warehouse, and once you get an order, we’ll pick, pack, and ship it to your customer anywhere in Bahrain or internationally.
Why should I choose fulfillment with Oreem?
Imagine getting new order requests and not having to worry about a thing. You’ll just need to focus on getting more orders in while Oreem takes care of the storage, packing, and delivery.
Do you provide packaging?
Yes, we provide standard polybag packaging for fulfillment. If you need us to use your own custom packaging, we are happy to accommodate.
How quickly can you fulfill orders?
Any orders placed before 12 pm are delivered on the same day across Bahrain. Any shipments received after that are delivered the very next day. International orders work the same way, but delivery time varies between 3–5 days.
What temperature-controlled storage options does your warehouse provide?
Our warehouse in Bahrain is fully temperature controlled at 22–25°C. We also have cold rooms (2–6°C) and freezer rooms (–20°C) that are ideal for sensitive cosmetics and food items.
Where is the Oreem warehouse located and what are the working hours?
The main Oreem warehouse is located in Hamad Town, Bahrain. Open daily from 9 am to 6 pm.
How can I track my inventory?
You’ll be able to keep track of your inventory at all times through the live database we share with you. It’s real-time, so you’ll always know what you have in stock. Our fulfillment team also takes regular stock counts, checks expiration dates, and notifies you once quantities are low.
Who can I contact in case of fulfillment related questions?
You can reach out to our customer support team through the chat box on your Oreem dashboard. We’ve integrated with WhatsApp as well, so that you can message us on the go.
Are there any prohibited items that Oreem can’t store and deliver?
All items prohibited under Bahrain law and any products that your business is not licensed to sell.
integration
How does integration help me?
When you integrate with Oreem, any new order you receive is transferred directly to the Oreem dashboard. That means you won’t have to plug in orders manually and avoid data input mistakes.
What integrations are available?
Oreem tech is API-based so it can connect to any API-based software. We have ready-made integrations with Shopify, WooCommerce and Magento that take only a few minutes to setup. You’ll be able to do it yourself without the need to hire any extra developers and it’s completely free.
Is it possible to create custom integrations?
Custom integrations are possible, depending on the complexity of the integration, additional charges may apply.
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