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Pharmaceutical delivery shipping process
The delivery of pharmaceutical products is dangerous anyplace in the world, especially within the GCC where temperatures can reach to an astronomical 50 degrees Celsius and beyond.
The Coronavirus pandemic has led to an increase in demand for last-mile B2C deliveries across these Gulf states. But, this kind of transportation is more complicated than any other type (e.g. Parcel delivery) of distribution and requires careful planning.
Shipping companies will gain high profits, due to the expectation that the biopharmaceutical industry around the world will reach a new number of approximately 1.173 trillion US dollars in 2030. This only includes the companies that are able to follow up with new changes, but the companies that fails to do so could have financial difficulties and even lawsuits.
It is crucial that potential shippers get aware with the regulations and issues related with shipping pharmaceuticals prior to beginning of their business and to be knowledgeable to the challenges regarding the shipping process specially last-mile delivery has very specific difficulties.
Shipping and also delivery of drugs require customized expertise as the products are sensitive and also commonly pricey.
These are a few of the obstacle’s shippers need to deal with in creating their operations
Temperature Control
The pharmaceutical products must be transported at a controlled temperature of 15-25 degrees Celsius because the heat is the biggest enemy for products and the GCC countries.
Most countries use normal shipping which require using transport at a controlled room temperature, but gulf countries have to use different methods.
some form of cooling is essential, be it temperature-controlled trailers, thermal blankets, ice packs, or phase-change material (PCM).
Packaging
If temperature control may be the biggest issue for shippers, then packaging is a close second.
Different levels of service are offered by couriers: From standard shipping which can take several days to guaranteed next-day delivery.
A lot of products get damaged in the first hours after shipping because of poor packaging design and incorrect packaging choices.
The main materials used in pharmaceutical packaging solutions comprise the following:
The main packaging utilized in the field is made up of tubes; bottles; ampoules; vials pouches, sachets, and sachets.
Speed of delivery
Certain medicines have long shelf lives, but other like plasma and most Covid-19 vaccines require use in only a few hours after having been taken out of the freezer or fridge.
Breakdowns, traffic bottlenecks, and other delays could make the product ineffective upon the day of its arrival.
Online live tracking
Tracking the delivery online from the time it departs the drugstore until it arrives at the doorstep of the customer is a crucial aspect of last-mile pharmacy delivery.
The driver’s movements can be tracked live , while temperatures of drug is also tracked throughout the entire delivery. Alarms are activated in the event that temperatures change outside the parameters specified.
Theft prevention
Prescription drugs, including stimulants, opioids and benzodiazepines, are desired by criminals as well as drug users, and come with an enormous risk of theft.
While warehouses may be secured with strict security measures that are in place, most theft happens when the item is being transported, making delivery more difficult, and the necessity to maintain accurate records is essential.
Pharmaceutical Cold Chain Delivery
Pharmaceutical cold chain is keeping uninterrupted cold conditions from manufacture to patient.
The smallest fluctuations in temperature can affect the product and even damage it permanently, and this highlights the shipping companies and makes them be very careful.
It is necessary to carry out periodic cleaning and maintenance of all refrigerated or insulated trucks and that any failure in the truck’s cooling system may destroy a load worth thousands of dollars. Storage facilities, warehouses and distribution centers must also be cleaned with an electricity reserve ready to operate in the event of a power outage.
During the logistics process, all refrigeration units must be equipped with alarms that activate when temperatures fluctuate excessively. This is especially important during last mile product delivery.
Prohibited Items
The Gulf states have signed many international agreements with the aim of eliminating prohibited narcotics and drug dealers, to ensure that medicines are used only for medical purposes.
In addition, each country listed the medicines that are allowed to be imported, manufactured or transported within the region.
Last-mile pharmaceutical delivery
Pharmaceutical deliveries are increasing faster and becoming more efficient and online pharmacies are available around the world 24/7, but at the same time expectations of same-day pharmaceutical delivery have increased. The logistical costs for wholesale pharmaceutical dealers are estimated at approximately 40%.
Standards have risen due to the creation of Amazon’s Amazon pharmacy and that this electronic pharmacy has distributed medicines directly to patients and temperature-sensitive medicines are delivered directly to the direct refrigerator.
And some countries, such as Switzerland, use drones to deliver parcels and medicines to hospitals and laboratories.
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Have questions?
Get answers.
I need help with my package
Where’s my package?
You can track your package easily through the WhatsApp message you received from Oreem.
If you haven’t received a tracking link yet, it means your shipment is still being prepared by the merchant. Once it’s ready for dispatch, you’ll automatically receive a WhatsApp notification with real-time tracking updates.
How can I cancel my shipment?
To cancel your shipment, please send an email to support@oreem.com
with your order reference number and the reason for cancellation, so our Bahrain support team can process your request quickly.
How can I update my address?
You can update your address on the tracking link we’ve sent you through the WhatsApp message you received.
I have some feedback!
We’d love to hear your feedback, whether it’s good or bad. It helps us improve big time. Please drop us an email at support@oreem.com
overview
What is Oreem?
Oreem is an e-commerce enabler that can help you create a seamless post-purchase experience for your customers with safe & secure fulfillment and super-fast last-mile delivery options
How does it work?
Register to one of the Oreem subscription plans, plug in an order and let Oreem fulfill & deliver or just deliver your products to your customers across the Bahrain and the world.
How do I know if Oreem is right for me?
If you’re a business owner that wants to create a better post-purchase experience for your customers with easy integration to your shopfront, warehousing & fulfillment, fast delivery and a headache-free experience, then Oreem is right for you.
How do I sign up to Oreem?
Click here to check out the different plans we have, subscribe and start your journey in a few minutes.
delivery
What delivery options do you offer?
With Oreem, you can reach the whole world. We offer same day, next day, and 2–4 hour delivery options within Manama and other major areas in Bahrain. We also offer express international delivery to anywhere in the world.
What types of vehicles does the Oreem fleet use?
Our fleet includes motorbikes, cars, and vans. Motorbikes reach destinations quickly, cars are ideal for temperature-sensitive items, and vans are used for bulkier packages. For international shipments, we only ship by air.
What are the delivery fees?
Our pricing is transparent, and we offer subscription plans suitable for all types of businesses. You can check the available plans here.
Does Oreem provide payment on delivery (COD)?
Yes. Oreem accepts various payment methods including cash or card on delivery, as well as payment links. All contactless payment options are accepted, including Apple Pay, Google Pay, and Samsung Pay.
What are the charges for payment on delivery (COD)?
Payment on delivery is charged at 2.8%–2.9% of the total transaction amount depending on the plan you choose. For example, if Oreem collects BHD 10 on your behalf, a fee of BHD 0.28 will be deducted before transferring the remaining balance to you.
What regions/areas does Oreem cover?
We currently cover all governorates in Bahrain, including Manama, Muharraq, Riffa, Isa Town, Hamad Town, Saar, Budaiya, Sitra, Hidd, and Amwaj Islands. There are a few remote areas we don’t cover yet check these here.
International coverage
Oreem ships from Bahrain to destinations around the world through express air delivery. Our international network ensures fast, reliable, and secure global shipping.
How can my customers track their shipment?
All customers receive a WhatsApp message with a tracking link where they can view live updates, update their address, make payments, or set delivery preferences.
Do you manage returns?
Yes. Returns are simple and can be requested in just a few clicks. Once a return is created, your customer will receive a notification with full details.
How are returns charged?
Returns are charged the same as deliveries — no extra fees apply. For example, if your delivery rate is BHD 1.5, the return will also cost BHD 1.5.
How can I contact customer support?
You can reach our support team through the chat box on your Oreem dashboard or through WhatsApp integration.
Are there any areas Oreem does not cover in Bahrain?
Yes, a few remote or restricted areas may not be serviceable. You can check the list here.
Is there a weight limit for my packages?
Our standard pricing applies to packages up to 5 kg and 20x20x20 cm in size. Additional charges apply for heavier or larger packages.
Can Oreem help me ship internationally?
Yes, you can ship anywhere in the world with Oreem. Placing international orders is as easy as local deliveries.
Does my customer have to be present for delivery? What if they are not home?
If it’s a prepaid order and the goods are not perishable, the customer can request the courier to leave it outside their door. If it’s a COD order, the customer can pay online via the Oreem tracking page before requesting the same option. Otherwise, we’ll arrange a convenient time for delivery.
Are there any prohibited items that Oreem can’t deliver?
All items prohibited under Bahrain law, hazardous materials, and products that your business is not licensed to sell.
What happens if my customer is not available when the courier arrives?
Our couriers will attempt delivery up to three times if needed. If the customer is unavailable or refuses the shipment, it will be safely returned to you.
fulfillment
How does fulfillment with Oreem work?
Super easy! You’ll integrate your shopfront (Shopify, WooCommerce, Magento) with Oreem. We will store your inventory in our Bahrain warehouse, and once you get an order, we’ll pick, pack, and ship it to your customer anywhere in Bahrain or internationally.
Why should I choose fulfillment with Oreem?
Imagine getting new order requests and not having to worry about a thing. You’ll just need to focus on getting more orders in while Oreem takes care of the storage, packing, and delivery.
Do you provide packaging?
Yes, we provide standard polybag packaging for fulfillment. If you need us to use your own custom packaging, we are happy to accommodate.
How quickly can you fulfill orders?
Any orders placed before 12 pm are delivered on the same day across Bahrain. Any shipments received after that are delivered the very next day. International orders work the same way, but delivery time varies between 3–5 days.
What temperature-controlled storage options does your warehouse provide?
Our warehouse in Bahrain is fully temperature controlled at 22–25°C. We also have cold rooms (2–6°C) and freezer rooms (–20°C) that are ideal for sensitive cosmetics and food items.
Where is the Oreem warehouse located and what are the working hours?
The main Oreem warehouse is located in Salmabad, Bahrain. Open daily from 9 am to 6 pm.
How can I track my inventory?
You’ll be able to keep track of your inventory at all times through the live database we share with you. It’s real-time, so you’ll always know what you have in stock. Our fulfillment team also takes regular stock counts, checks expiration dates, and notifies you once quantities are low.
Who can I contact in case of fulfillment related questions?
You can reach out to our customer support team through the chat box on your Oreem dashboard. We’ve integrated with WhatsApp as well, so that you can message us on the go.
Are there any prohibited items that Oreem can’t store and deliver?
All items prohibited under Bahrain law and any products that your business is not licensed to sell.
integration
How does integration help me?
When you integrate with Oreem, any new order you receive is transferred directly to the Oreem dashboard. That means you won’t have to plug in orders manually and avoid data input mistakes.
What integrations are available?
Oreem tech is API-based so it can connect to any API-based software. We have ready-made integrations with Shopify, WooCommerce and Magento that take only a few minutes to setup. You’ll be able to do it yourself without the need to hire any extra developers and it’s completely free.
Is it possible to create custom integrations?
Custom integrations are possible, depending on the complexity of the integration, additional charges may apply.
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