Quick answer: Oreem delivers pharmaceutical and healthcare parcels across Bahrain with careful handling, live tracking and reliable door-to-door service for pharmacies, clinics and patients.
Parcel
Delivery Services
Tracking
Courier
Delivery Company
Get Your Parcel Deliver!
We provide the fastest courier delivery service & parcel delivery in Bahrain and all over the world.
Pharmaceutical delivery shipping process
Delivering pharmaceutical products is risky anywhere in the world. This is especially true in the GCC, where temperatures can climb to an astronomical 50 degrees Celsius and beyond.
The Coronavirus pandemic pushed up demand for last-mile B2C deliveries across the Gulf. However, this transport is more complex than other types, such as parcel delivery. Therefore, it needs careful planning.
Shipping companies stand to earn strong profits. Analysts expect the global biopharmaceutical industry to reach about 1.173 trillion US dollars by 2030. However, only the companies that keep up with new changes will benefit. Those that fail could face financial trouble and even lawsuits.
New shippers must understand the rules and issues around shipping pharmaceuticals before they start. In particular, they should know the challenges of the shipping process. After all, last-mile delivery brings very specific difficulties.
Shipping and also delivery of drugs require customized expertise as the products are sensitive and also commonly pricey.
These are a few of the obstacle’s shippers need to deal with in creating their operations
Temperature Control
You must transport pharmaceutical products at a controlled temperature of 15-25 degrees Celsius. After all, heat is the biggest enemy of these products, especially in the GCC.
Most countries use normal shipping which require using transport at a controlled room temperature, but gulf countries have to use different methods.
some form of cooling is essential, be it temperature-controlled trailers, thermal blankets, ice packs, or phase-change material (PCM).
Packaging
If temperature control may be the biggest issue for shippers, then packaging is a close second.
Couriers offer different levels of service. For example, standard shipping can take several days, while next-day delivery is guaranteed.
A lot of products get damaged in the first hours after shipping because of poor packaging design and incorrect packaging choices.
The main materials used in pharmaceutical packaging solutions comprise the following:
The main packaging utilized in the field is made up of tubes; bottles; ampoules; vials pouches, sachets, and sachets.
Speed of delivery
Some medicines have long shelf lives. Others, however, such as plasma and most Covid-19 vaccines, last only a few hours once you remove them from the freezer or fridge.
Breakdowns, traffic bottlenecks, and other delays could make the product ineffective upon the day of its arrival.
Online live tracking
Tracking the delivery online from the time it departs the drugstore until it arrives at the doorstep of the customer is a crucial aspect of last-mile pharmacy delivery.
You can track the driver’s movements live. Meanwhile, the system also tracks the drug temperature throughout the delivery. If the temperature moves outside the set range, alarms go off at once.
Theft prevention
Prescription drugs, including stimulants, opioids and benzodiazepines, are desired by criminals as well as drug users, and come with an enormous risk of theft.
Warehouses may use strict security measures. Even so, most theft happens during transport. This makes delivery harder, so keeping accurate records becomes essential.
Pharmaceutical Cold Chain Delivery
Pharmaceutical cold chain is keeping uninterrupted cold conditions from manufacture to patient.
The smallest fluctuations in temperature can affect the product and even damage it permanently, and this highlights the shipping companies and makes them be very careful.
You must clean and maintain all refrigerated or insulated trucks regularly. Otherwise, one failure in the cooling system can ruin a load worth thousands of dollars. Storage sites, warehouses, and distribution centers also need cleaning. In addition, they should keep backup power ready for any outage.
During the logistics process, all refrigeration units must be equipped with alarms that activate when temperatures fluctuate excessively. This is especially important during last mile product delivery.
Prohibited Items
The Gulf states have signed many international agreements with the aim of eliminating prohibited narcotics and drug dealers, to ensure that medicines are used only for medical purposes.
In addition, each country listed the medicines that are allowed to be imported, manufactured or transported within the region.
Last-mile pharmaceutical delivery
Pharmaceutical deliveries are increasing faster and becoming more efficient and online pharmacies are available around the world 24/7, but at the same time expectations of same-day pharmaceutical delivery have increased. The logistical costs for wholesale pharmaceutical dealers are estimated at approximately 40%.
Standards have risen since Amazon launched Amazon Pharmacy. This online pharmacy delivers medicines straight to patients. Moreover, it sends temperature-sensitive medicines directly to the fridge.
And some countries, such as Switzerland, use drones to deliver parcels and medicines to hospitals and laboratories.
Yes. We deliver medicines and pharmaceutical products across Bahrain. So pharmacies and clinics reach patients quickly and safely.
We use temperature-safe handling for sensitive items. Therefore, your medicines stay protected from pickup to delivery.
Yes. You get live tracking and updates. Also, we confirm each delivery with proof.
Pharmacies, clinics, and hospitals rely on us. In short, any healthcare business that needs safe, on-time medicine delivery.
Yes. We deliver medicines on the same day across Bahrain. So patients get their prescriptions without delay.
Thousands of customers and stores across Bahrain and the GCC trust Oreem for fast, reliable delivery and international shipping.
Speak to Oreem
Have questions?
Get answers.
I need help with my package
Where’s my package?
You can track your package easily through the WhatsApp message you received from Oreem.
If you haven’t received a tracking link yet, it means your shipment is still being prepared by the merchant. Once it’s ready for dispatch, you’ll automatically receive a WhatsApp notification with real-time tracking updates.
How can I cancel my shipment?
To cancel your shipment, please send an email to support@oreem.com
with your order reference number and the reason for cancellation, so our Bahrain support team can process your request quickly.
How can I update my address?
You can update your address on the tracking link we’ve sent you through the WhatsApp message you received.
I have some feedback!
We’d love to hear your feedback, whether it’s good or bad. It helps us improve big time. Please drop us an email at support@oreem.com
overview
What is Oreem?
Oreem is an e-commerce enabler that can help you create a seamless post-purchase experience for your customers with safe & secure fulfillment and super-fast last-mile delivery options
How does it work?
Register to one of the Oreem subscription plans, plug in an order and let Oreem fulfill & deliver or just deliver your products to your customers across the Bahrain and the world.
How do I know if Oreem is right for me?
If you’re a business owner that wants to create a better post-purchase experience for your customers with easy integration to your shopfront, warehousing & fulfillment, fast delivery and a headache-free experience, then Oreem is right for you.
How do I sign up to Oreem?
Click here to check out the different plans we have, subscribe and start your journey in a few minutes.
delivery
What delivery options do you offer?
Basically, with Oreem, you can reach the whole world. We offer same day, next day, and 2–4 hour delivery options within Manama and other major areas in Bahrain. We also offer express international delivery to anywhere in the world.
What types of vehicles does the Oreem fleet use?
Specifically, our fleet includes motorbikes, cars, and vans. Motorbikes reach destinations quickly, cars are ideal for temperature-sensitive items, and vans are used for bulkier packages. For international shipments, we only ship by air.
What are the delivery fees?
Generally, our pricing is transparent, and we offer subscription plans suitable for all types of businesses. You can check the available plans here.
Does Oreem provide payment on delivery (COD)?
Yes. Oreem accepts various payment methods including cash or card on delivery, as well as payment links. Additionally, all contactless payment options are accepted, including Apple Pay, Google Pay, and Samsung Pay.
What are the charges for payment on delivery (COD)?
Payment on delivery is charged at 2.8%–2.9% of the total transaction amount depending on the plan you choose. For example, if Oreem collects BHD 10 on your behalf, a fee of BHD 0.28 will be deducted before transferring the remaining balance to you.
What regions/areas does Oreem cover?
We currently cover all governorates in Bahrain, including Manama, Muharraq, Riffa, Isa Town, Hamad Town, Saar, Budaiya, Sitra, Hidd, and Amwaj Islands. There are a few remote areas we don’t cover yet check these here.
International coverage
Specifically, Oreem ships from Bahrain to destinations around the world through express air delivery. Overall, our international network ensures fast, reliable, and secure global shipping.
How can my customers track their shipment?
Additionally, all customers receive a WhatsApp message with a tracking link where they can view live updates, update their address, make payments, or set delivery preferences.
Do you manage returns?
Yes. Returns are simple and can be requested in just a few clicks. Once a return is created, your customer will receive a notification with full details.
How are returns charged?
Returns are charged the same as deliveries — no extra fees apply. For example, if your delivery rate is BHD 1.5, the return will also cost BHD 1.5.
How can I contact customer support?
Certainly, you can reach our support team through the chat box on your Oreem dashboard or through WhatsApp integration.
Are there any areas Oreem does not cover in Bahrain?
Yes, a few remote or restricted areas may not be serviceable. You can check the list here.
Is there a weight limit for my packages?
Our standard pricing applies to packages up to 5 kg and 20x20x20 cm in size. Additional charges apply for heavier or larger packages.
Can Oreem help me ship internationally?
Yes, you can ship anywhere in the world with Oreem. Placing international orders is as easy as local deliveries.
Does my customer have to be present for delivery? What if they are not home?
If it’s a prepaid order and the goods are not perishable, the customer can request the courier to leave it outside their door. If it’s a COD order, the customer can pay online via the Oreem tracking page before requesting the same option. Otherwise, we’ll arrange a convenient time for delivery.
Are there any prohibited items that Oreem can’t deliver?
All items prohibited under Bahrain law, hazardous materials, and products that your business is not licensed to sell.
What happens if my customer is not available when the courier arrives?
Our couriers will attempt delivery up to three times if needed. If the customer is unavailable or refuses the shipment, it will be safely returned to you.
fulfillment
How does fulfillment with Oreem work?
Super easy! You’ll integrate your shopfront (Shopify, WooCommerce, Magento) with Oreem. We will store your inventory in our Bahrain warehouse, and once you get an order, we’ll pick, pack, and ship it to your customer anywhere in Bahrain or internationally.
Why should I choose fulfillment with Oreem?
Imagine getting new order requests and not having to worry about a thing. You’ll just need to focus on getting more orders in while Oreem takes care of the storage, packing, and delivery.
Do you provide packaging?
Yes, we provide standard polybag packaging for fulfillment. If you need us to use your own custom packaging, we are happy to accommodate.
How quickly can you fulfill orders?
Any orders placed before 12 pm are delivered on the same day across Bahrain. Any shipments received after that are delivered the very next day. International orders work the same way, but delivery time varies between 3–5 days.
What temperature-controlled storage options does your warehouse provide?
Our warehouse in Bahrain is fully temperature controlled at 22–25°C. We also have cold rooms (2–6°C) and freezer rooms (–20°C) that are ideal for sensitive cosmetics and food items.
Where is the Oreem warehouse located and what are the working hours?
The main Oreem warehouse is located in Hamad Town, Bahrain. Open daily from 9 am to 6 pm.
How can I track my inventory?
You’ll be able to keep track of your inventory at all times through the live database we share with you. It’s real-time, so you’ll always know what you have in stock. Our fulfillment team also takes regular stock counts, checks expiration dates, and notifies you once quantities are low.
Who can I contact in case of fulfillment related questions?
You can reach out to our customer support team through the chat box on your Oreem dashboard. We’ve integrated with WhatsApp as well, so that you can message us on the go.
Are there any prohibited items that Oreem can’t store and deliver?
All items prohibited under Bahrain law and any products that your business is not licensed to sell.
integration
How does integration help me?
When you integrate with Oreem, any new order you receive is transferred directly to the Oreem dashboard. That means you won’t have to plug in orders manually and avoid data input mistakes.
What integrations are available?
Oreem tech is API-based so it can connect to any API-based software. We have ready-made integrations with Shopify, WooCommerce and Magento that take only a few minutes to setup. You’ll be able to do it yourself without the need to hire any extra developers and it’s completely free.
Is it possible to create custom integrations?
Custom integrations are possible, depending on the complexity of the integration, additional charges may apply.
English 
العربية