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PHARMACEUTICAL DELIVERIES
The delivery of pharmaceutical products is dangerous anyplace in the world, especially within the GCC where temperatures can reach to an astronomical 50 degrees Celsius — and beyond.
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Pharmaceutical delivery shipping process
The delivery of pharmaceutical products is dangerous anyplace in the world, especially within the GCC where temperatures can reach to an astronomical 50 degrees Celsius and beyond.
The Coronavirus pandemic has led to an increase in demand for last-mile B2C deliveries across these Gulf states. But, this kind of transportation is more complicated than any other type (e.g. Parcel delivery) of distribution and requires careful planning.
Shipping companies will gain high profits, due to the expectation that the biopharmaceutical industry around the world will reach a new number of approximately 1.173 trillion US dollars in 2030. This only includes the companies that are able to follow up with new changes, but the companies that fails to do so could have financial difficulties and even lawsuits.
It is crucial that potential shippers get aware with the regulations and issues related with shipping pharmaceuticals prior to beginning of their business and to be knowledgeable to the challenges regarding the shipping process specially last-mile delivery has very specific difficulties.
Shipping and also delivery of drugs require customized expertise as the products are sensitive and also commonly pricey.
These are a few of the obstacle’s shippers need to deal with in creating their operations
Temperature Control
The pharmaceutical products must be transported at a controlled temperature of 15-25 degrees Celsius because the heat is the biggest enemy for products and the GCC countries.
Most countries use normal shipping which require using transport at a controlled room temperature, but gulf countries have to use different methods.
some form of cooling is essential, be it temperature-controlled trailers, thermal blankets, ice packs, or phase-change material (PCM).
Packaging
If temperature control may be the biggest issue for shippers, then packaging is a close second.
Different levels of service are offered by couriers: From standard shipping which can take several days to guaranteed next-day delivery.
A lot of products get damaged in the first hours after shipping because of poor packaging design and incorrect packaging choices.
The main materials used in pharmaceutical packaging solutions comprise the following:
The main packaging utilized in the field is made up of tubes; bottles; ampoules; vials pouches, sachets, and sachets.
Speed of delivery
Certain medicines have long shelf lives, but other like plasma and most Covid-19 vaccines require use in only a few hours after having been taken out of the freezer or fridge.
Breakdowns, traffic bottlenecks, and other delays could make the product ineffective upon the day of its arrival.
Online live tracking
Tracking the delivery online from the time it departs the drugstore until it arrives at the doorstep of the customer is a crucial aspect of last-mile pharmacy delivery.
The driver’s movements can be tracked live , while temperatures of drug is also tracked throughout the entire delivery. Alarms are activated in the event that temperatures change outside the parameters specified.
Theft prevention
Prescription drugs, including stimulants, opioids and benzodiazepines, are desired by criminals as well as drug users, and come with an enormous risk of theft.
While warehouses may be secured with strict security measures that are in place, most theft happens when the item is being transported, making delivery more difficult, and the necessity to maintain accurate records is essential.
Pharmaceutical Cold Chain Delivery
Pharmaceutical cold chain is keeping uninterrupted cold conditions from manufacture to patient.
The smallest fluctuations in temperature can affect the product and even damage it permanently, and this highlights the shipping companies and makes them be very careful.
It is necessary to carry out periodic cleaning and maintenance of all refrigerated or insulated trucks and that any failure in the truck’s cooling system may destroy a load worth thousands of dollars. Storage facilities, warehouses and distribution centers must also be cleaned with an electricity reserve ready to operate in the event of a power outage.
During the logistics process, all refrigeration units must be equipped with alarms that activate when temperatures fluctuate excessively. This is especially important during last mile product delivery.
Prohibited Items
The Gulf states have signed many international agreements with the aim of eliminating prohibited narcotics and drug dealers, to ensure that medicines are used only for medical purposes.
In addition, each country listed the medicines that are allowed to be imported, manufactured or transported within the region.
Last-mile pharmaceutical delivery
Pharmaceutical deliveries are increasing faster and becoming more efficient and online pharmacies are available around the world 24/7, but at the same time expectations of same-day pharmaceutical delivery have increased. The logistical costs for wholesale pharmaceutical dealers are estimated at approximately 40%.
Standards have risen due to the creation of Amazon’s Amazon pharmacy and that this electronic pharmacy has distributed medicines directly to patients and temperature-sensitive medicines are delivered directly to the direct refrigerator.
And some countries, such as Switzerland, use drones to deliver parcels and medicines to hospitals and laboratories.
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Have questions?
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I need help with my package
Where’s my package?
You’ll be able to track your package through the WhatsApp message you’ve received from swftbox. If you haven’t received it yet, that means your package is still with the merchant. You’ll be notified as soon as it’s ready to go!
How can I cancel my shipment?
To cancel your shipment, please send an email support@oreem.com with your order reference number and reason for cancellation so that we can process your request.
How can I update my address?
You can update your address on the tracking link we’ve sent you through the WhatsApp message you received.
I have some feedback!
We’d love to hear your feedback, whether it’s good or bad. It helps us improve big time. Please drop us an email at support@oreem.com
overview
What is Oreem?
Oreem is an e-commerce enabler that can help you create a seamless post-purchase experience for your customers with safe & secure fulfillment and super-fast last-mile delivery options
How does it work?
Register to one of the Oreem subscription plans, plug in an order and let Oreem fulfill & deliver or just deliver your products to your customers across the Bahrain and the world.
How do I know if Oreem is right for me?
If you’re a business owner that wants to create a better post-purchase experience for your customers with easy integration to your shopfront, warehousing & fulfillment, fast delivery and a headache-free experience, then Oreem is right for you.
How do I sign up to Oreem?
Click here to check out the different plans we have, subscribe and start your journey in a few minutes.
delivery
What delivery options do you offer?
With Oreem you can reach reach the whole world We offer same day, next day and 2-4 hour delivery (Manama) options in the Bahrain. We also offer express international delivery to anywhere in the world.
What types of vehicles does the Oreem fleet use?
Our fleet includes motorbikes, cars and vans. Motorbikes reach destinations super-fast, cars maintain temperature a bit better and vans are used for bulkier items. For our international shipments, we only ship by air.
What are the delivery fees?
Our pricing is transparent and we have subscription plans suitable for all types of businesses. Check out the different plans we have here.
Does Oreem provide payment on delivery (COD)?
The Oreem fleet accepts various payment methods including cash or card on delivery as well as payment links. And yes, all contactless payment options are accepted including Apple Pay, Gpay, Samsung Pay amongst others.
What are the charges for payment on delivery (COD)?
Payment on delivery is charged at 2.8% -2.9% of the total transaction amount depending on the plan you choose. For example, if swftbox collects AED 100 on your behalf, there is a charge of AED 2.8 that is subtracted from the amount we collect and you will be transferred the balance.
What regions/areas does Oreem cover?
We currently cover all Emirates in the UAE including Dubai, Abu Dhabi (Al Ain), Sharjah, Umm Al Quwain, Fujairah, Ras Al Khaimah and Ajman. There are a few areas we don’t cover yet, check these
International Coverage: We currently cover all Emirates in the UAE including Dubai, Abu Dhabi (Al Ain), Sharjah, Umm Al Quwain, Fujairah, Ras Al Khaimah and Ajman. There are a few areas we don’t cover yet, check these here.
How can my customers track their shipment?
All customers receive a WhatsApp notification to their registered phone number with a tracking page, they’ll also be able to update their address, make a payment and set their delivery preferences.
Do you manage returns?
We’ve made returns super simple for you and it’s as easy as two clicks. Once you request a return, your customer receives a notification informing them of return details.
How are returns charged?
Returns are charged just like deliveries, no extra charges apply. For example, if your delivery rate is AED 15, you’ll pay AED 15 to return the item.
How can I contact customer support?
You can reach out to our customer support team through the chat box on your Oreem dashboard. We’ve integrated with WhatsApp as well, so that you can message us on the go.
Are there any areas Oreem does not cover in the Bahrain?
You can access the list of our non-serviceable areas here.
Is there a weight limit for my packages?
Our pricing is based on packages with a weight of 5kg (11 pounds) and 20x20x20cm in dimension. Extra charges apply for packages with weights above the mentioned limit.
Can Oreem help me ship internationally?
Yes, you can ship anywhere in the world with Oreem. Placing international orders is as easy as local orders.
Does my customer have to be present in time for the drop off? What happens if the customer is not home?
If it’s a paid order and the goods are not perishable, then the customer can request from the courier to leave it outside their door. If it’s a payment on delivery order, your customer can make a payment through the swftbox tracking page and request to leave it at the door, otherwise we will make every effort to schedule a convenient time to deliver the goods.
Are there any prohibited items that Oreem can’t deliver?
All items prohibited under Bahrain law, hazardous material and products that your business is not licensed to sell.
What happens if my customer is not available when the courier arrives?
Don’t worry, our couriers attempt a shipment up to 3 times if necessary. A package is returned to you if we’ve made sure that your customer does not want the package or is unavailable after a few attempts.
fulfillment
How does fulfillment with Oreem work?
Super easy! You’ll integrate your shopfront (Shopify, WooCommerce, Magento) with Oreem, we will store your inventory for you and once you get an order, we’ll pick, pack and ship it to your customer.
Why should I choose fulfillment with Oreem?
Imagine getting new order requests and not having to worry about a thing. You’ll just need to focus on getting more orders in!
Do you provide packaging?
Yes, we provide standard polybag packaging for fulfillment. If you need us to use custom packaging, we are happy to accomodate.
How quickly can you fulfill orders?
Any orders placed before 12pm are delivered on the same day across the Bahrain. Any shipments received after that are delivered the very next day.
International orders work the same way, but delivery time varies between 3-5 days.
What temperature-controlled storage options does your warehouse provide?
Our warehouse is fully temperature controlled at 22-25 ℃. We also have cold rooms (2-6℃) and freezer rooms (-20℃) that are ideal for very sensitive cosmetics and food items.
Where is the Oreem warehouse located and what are the working hours?
The main Oreem warehouse is located in Al Quoz, Dubai, United Arab Emirates. Open daily from 9am to 6pm.
How can I track my inventory?
You’ll be able to keep track of your inventory at all times through the live database that we share with you. It’s real-time, so you’ll always know what you have in stock. Plus our fulfillment team continuously takes stock count, checks expiration dates and notifies you once quantities are critical.
Who can I contact in case of fulfillment related questions?
You can reach out to our customer support team through the chat box on your Oreem dashboard. We’ve integrated with WhatsApp as well, so that you can message us on the go.
Are there any prohibited items that Oreem can’t store and deliver?
All items prohibited under bahrain law and that your business is not licensed to sell.
integration
How does integration help me?
When you integrate with Oreem, any new order you receive is transferred directly to the Oreem dashboard. That means you won’t have to plug in orders manually and avoid data input mistakes.
What integrations are available?
Oreem tech is API-based so it can connect to any API-based software. We have ready-made integrations with Shopify, WooCommerce and Magento that take only a few minutes to setup. You’ll be able to do it yourself without the need to hire any extra developers and it’s completely free.
Is it possible to create custom integrations?
Custom integrations are possible, depending on the complexity of the integration, additional charges may apply.
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