Last mile delivery

The last mile also referred to as final mile, is the place where the item is delivered from a local facility or warehouse to be delivered for its delivery to the client.
by Admin | Jan 18 2022 , 12:21:18
Last mile delivery











Final Mile



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What is last mile delivery? 


It is the transportation of products or parcels from distribution (warehouse shelf) hub to the final delivery destination (the door of the customer). The last mile delivery logistics goal is to deliver packages as quickly, affordably and accurately as possible. A lot of the retailers are considering last mile delivery as main differentiator.





The first mile is the process of getting an item by the manufacturer.

Middle mile is a long-distance transport method that involves customs clearance ports, hub storage and loading, as well as in-inland transport. (For international orders none the steps listed above are needed.) The product is delivered to the final location before being loaded onto trucks to be shipped out.

The last mile also referred to as final mile, is the place where the item is delivered from a local facility or warehouse to be delivered for its delivery to the client.




How does last mile delivery works?


Each step of the supply chain process is important however, the final mile is where the biggest impact can be created for customers' experience. If a product is delivered damaged or late or never arrives in a timely manner specially for pharmaceuticals deliveries, there's a high possibility that the customer is likely to shop elsewhere next time. In essence, the this is where the company carries their values, their image and their commitment to the door of the customer.



Step 1

When the supplier or client receives order, our system will offer a wide range of options to choose the one that fits your needs. At the scheduled time, we will collect the order, transport it to the warehouse (hub), and from there to its final destination.


step 2

If the package is instant it will go directly to the customer but when they choose next day delivery the goods might go to the hub, where they will be scanned and register into our system until the order is ready for the final destination.


step 3

The next step is assigning the driver, vehicle and planning the delivery route. Before loading and dispatching, all of the goods will be double scanned to prevent and avoid any mistakes and update the shipment status.


step 4

Once your shipment is out, the client will be provided with a live tracking. He can track shipment location, and the driver’s contact details from the hub to the final destination.


step 5

Lastly, when the shipment reaches its final destination. The client signature is needed to update the system as proof of safe and successful delivery.




Last mile delivery tracking app and automatic customer notifications. 


Oreem app uses GPS-tracking to keep track of the live location of drivers and packages with automated notifications with the real location of their delivery driver at that moment. This will eliminate customer service call about parcel location. Oreem app also ensures the driver will travel to the right addresses, at the right time, following the shortest route.        



What is last mile delivery problem?


Last mile problem is while customers want delivery to be fast and free, but it is also the most costly and time-consuming component of the supply chain, accounting for up to 53% total shipping costs. Deliveries become more expensive when there is inefficiency.

The main problem with last mile delivery is the dropping of small packages to multiple stops in the same area to unique destination, which means drivers take more idle time, complex route and at the end more time on the road. 

If you ever looked at a real time tracking online you can see that the driver is taking forever to reach your destination because drivers sometimes have to go through bad roads, find the location of different people, and contact them for


The customers or buyers always want to know the location of their shipment and the approximate time of delivery. Therefore, exposure is the most substantial prerequisite to establish reliability. The majority of businesses offer track IDs of the plan that display the shipment standing of the product. Yet in a technology driven world, people aren't pleased with monitoring codes. They wish to examine every step of the last mile procedure even if the distribution gets on the same day.


High Delivery Charge

Retailers and logistic companies face a difficult task in providing a great experience for customers while still being profitable. 28% of all delivery costs come from the last mile. The main reason is the lack of infrastructure to deliver products on time. Additionally, failed delivery attempts and long routes, driver salaries, fleet operations, and other factors all have a significant impact on the delivery cost.


Out of control Elements

Last mile delivery is something we cannot predict. Last mile issues such as traffic, weather, and flat tires are all beyond our control. logistics companies cannot do seamless communications or create a plan B for delivering products quickly.


Poor Planning

Route planning can be really confusing and draining for beginners. It all relies upon factors such as fuel effectiveness and environmental regulations. Late deliveries are usually caused by inefficient route planning. Logistic companies can use route optimization tool to overcome this obstacle.





Last Mile Delivery FAQ

Some answers about the most common questions regarding last-mile delivery and related topics.

  • Which industries deal with logistics last mile?